一、课程概述
本课程针对IT项目的特点,整合了国际流行的PMBOK项目管理知识体系、PRINCE2项目管理方法论、SCRUM敏捷开发项目管理框架中IT项目管理的众多最佳实践,分三个部分对学员进行IT项目管理理论与实战相结合的培训与演练。
第一部分重点就IT项目管理思维理念及其整体方法进行精准讲解,帮助项目管理学员了解IT项目管理的先进管理理念以及项目管理整体过程方法,加深对IT项目特点的理解、IT项目目标及项目成功标准的理解、IT项目管理知识理论方法框架的统一认知。
第二个部分是IT项目全生命周期管理及其关键管控点案例分析与实战演练,帮助项目管理学员了解IT项目的全生命周期及其阶段划分,以及掌握“7个IT项目成功的关键点控制”方法与工具技术模板,包括IT项目发起与商业论证、IT项目采购与招投标、IT项目目标与绩效管理、IT项目组织与决策、IT项目计划管理、IT项目交付与进展管理、IT项目收尾与复盘管理。
第三个部是IT项目中如何提高团队的凝聚力,如何进行有效的团队建设与沟通,这个主题帮助项目管理学员了解在整个IT项目管理生命周期中,如何识别不同阶段团队的特点、掌握团队建设的工具和方法、提高团队沟通技巧、提高项目经理的领导力和影响力来帮助团队成功完成IT项目的目标,本部分通过一个完整的项目视频案例和学员进行互动,共同探讨。
通过学习本课程,学员一方面能够全方位了解先进的IT项目管理思维理念和全生命周期管理流程之外,另一方面还可以深入掌握IT项目管理关键管控点方法与工具。除此之外,学员还可以就工作中出现的问题找到科学的IT项目管理解决方法,可以应用在实际工作中,改善工作的绩效,大幅提升企业IT项目管理实战能力。
二、课程对象
IT项目经理、项目管理办公室成员、项目团队其他成员、以及组织其他支撑部门人员等。
三、课程时间
3天(每天6小时),培训地点:企业安排
四、课程大纲
第一部分 IT项目管理思维理念及其整体方法框架
- 项目及项目管理概述
1.1什么是项目?
1.2什么是IT项目?IT项目有哪些特点?
1.3 IT项目的目标及成功标准?
- IT项目目标的六个维度
- IT项目成功的方程式
1.4 IT项目的干系人(利益相关者)与干系人管理
- 干系人力量支持度矩阵
- 干系人列表及干系人管理策略
1.5国际流行的项目管理方法与标准概述
- PMBOK项目管理知识体系指南
- PRINCE2项目的管理方法论
- SCRUM敏捷开发
第二部分 IT项目管理流程与关键控制点方法论讲解、案例分析与IT项目实战演练
- IT项目生命周期全景图
2.1 IT项目生命周期及阶段划分
- 项目准备、项目启动、项目交付、项目收尾
2.2阶段主要管理活动介绍
- 业务管理
- 技术管理
- 团队管理
2.3 IT项目管理关键控制点介绍
- 关键管控点1:项目发起与商业论证
3.1 IT项目需求分析
3.2 IT项目10W3H分析方法
3.3 IT 项目的商业论证方法
3.4 IT项目的设立与定义
- 通用项目设立实战演练
- 企业问题解答
- 关键管控点2:IT项目采购与招投标
4.1 IT项目招投标流程
4.2 IT项目招标文件要点
4.3 IT项目投标技巧
4.4 IT项目合同类型与注意事项
- 案例展示
- 企业问题解答
- 关键管控点3:IT项目目标与绩效管理
5.1目标描述的SMART原则
5.2目标值测算工具技术
5.3目标优先级与权重分析技术
5.4目标分解与跟踪方法
5.5目标激励机制
- 通用项目目标制定实战演练
- 企业问题解答
- 关键管控点4:IT项目组织与决策
6.1 IT项目组织结构与角色职责
6.2项目组织沟通矩阵
6.3项目组织决策机制
- 通用项目组织设立实战演练
- 企业问题解答
- 关键管控点5:IT项目计划管理
7.1项目产品识别与分解
7.2项目产品流程图绘制
7.3项目产品质量定义与质量检查表
7.4项目产品时间估算技术
7.5项目产品资源估算与角色职责矩阵
7.6编制项目进度表
7.7项目风险识别与应对计划
7.8项目产品成本估算技术
7.9编制项目预算表
- 案例分析:项目计划展示与分析
- 通用项目计划编制实战演练
- 通用项目风险管理实战演练
- 企业问题解答
- 关键管控点6:IT项目交付与进展管理
8.1 IT项目时间箱迭代开发技术
8.2 IT项目实施方法技术
8.3问题与冲突解决技术
8.4变更控制技术
8.5项目进展报告要点分析
- 通用项目问题分析与解决案例实战
- 企业问题解答
- 关键管控点7:IT项目收尾与复盘总结
9.1 IT项目收尾流程及注意事项
9.2 IT项目验收与移交注意事项
9.3IT项目绩效报告要点
9.4 IT项目复盘报告要点
- 企业问题解答
第三部分 完整项目视频互动学IT项目领导力、团队建设、沟通技巧
10、完整项目视频互动学IT项目领导力、团队建设与沟通技巧
10.1如何领导项目启动及展示沟通技巧
10.1.1确定项目任务目标
10.1.2识别项目利益人
10.1.3老师讲解与点评
10.2如何领导项目规划及展示沟通技巧
10.2.1确定关键任务
10.2.2进行资源分配
10.2.3确定进度表
10.2.4老师讲解与点评
10.3如何领导项目实施团队及展示沟通技巧
10.3.1组建和建设团队
10.3.2团队沟通
10.3.3团队管理
10.3.4老师讲解与点评
10.4如何实施项目监控及展示沟通技巧
10.4.1项目绩效信息的获取、分析与预测
10.4.2项目控制机制及控制程序的设定
10.4.3项目偏差的矫正
10.4.4老师讲解与点评
10.5如何实施项目收尾及展示沟通技巧
10.5.1项目经验教训总结
10.5.2项目收益评估
10.5.3以庆祝的方式结束项目
10.5.4老师讲解与点评
11、培训总结
11.1集中答疑
11.2小组派代表总结发言
11.3你学到了什么?下一步该怎么做?
11.4培训老师或组织方领导为获奖小组颁发奖品
注:讲师授课内容和时间会根据实际情况进行调整。
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