课程背景:
据调查,要想成为一名合格的项目经理,需经过至少十年时间的磨练。一个未接受过系统训练的项目经理,其项目管理经验累积直到合格,期间企业需要付出相当的成本,企业重视项目管理人员的培育与成长,但是从技术骨干提升为项目管理人员如何缩短成长周期,如何减少失误,提高效率,加速项目经理成长呢?本课程为企业分忧,为个人指点方向,帮助项目经理在有限的时间内做好角色转换,导入系统化的管理理念,提升任务管理技能。
课程收益
- 增进项目经理的管理意识
- 明确项目经理的职责,实现技术到管理的心态转换
- 了解项目管理人员的人际处境和特殊使命
- 提高合作的方法和技巧
- 掌握激励与自我激励的方法
第一天
一、破冰
二、项目经理的胜任力模型-ASK模型与冰山模型
- 项目与项目管理的必要性
- 项目管理对项目经理的挑战
- 管理者通用胜任力
- 项目经理的ASK胜任力模型
- 技术性管理者的短板
- 项目管理知识也是需要更新的
- 项目经理的十种技能
三、项目经理如何管理自己
- 项目经理的态度转变
- 项目经理的角色认知
- 项目经理的职业素质
- 项目经理的权力基础及改善途径
- 情商自我测试
- 项目经理的情商训练
四、项目经理如何管理团队
- 案例-凤凰劫(视频)
- 何谓团队?
- 团队组建的两种方式:内部调派及外部招聘
- 如何得到团队成员的承诺
- 团队游戏:ABCDE项目
- 分组讨论:项目团队的角色与责任
- 贝尔宾团队成员的九种角色
- 自我测试:你在团队中是何种角色
- 项目团队生命期与项目经理的情境领导
- 责任分配矩阵RAM在团队管理中的应用
- 团队建设的措施:培训、集中办公、激励与奖惩
- 如何激励团队成员
- 基于绩效的团队绩效考核
- 平衡计分卡在项目绩效考核中的应用
第二天
一、卓有成效的项目相关方管理
- 项目相关方管理案例
- 项目相关方管理的必要性与挑战
- 项目相关方管理流程
- 识别项目相关方的工具
- 编制相关方管理计划
- 项目相关方分析工具与技巧:权力利益方格、权力影响方格、“20-80”原则
- 相关方参与评估矩阵
- 管理相关方参与的技巧
二、跨部门沟通挑战与技巧
- 团队沟通游戏
- 如何选择正确的沟通方式
- 向上沟通的技巧
- 向下沟通的技巧
- 平级沟通的技巧
- 沟通障碍的来源及其解决
- 马斯洛的需求层次理论对沟通的作用
三、有效的冲突解决技巧
- 案例分析:鲶鱼效应
- 如何解决团队冲突
- 高效会议组织及实施的技巧
- 案例:两头驴子的故事
- 项目团队冲突的来源
- 如何看待团队中的冲突
- 案例:鲶鱼效应
- 冲突可以是有益的
- 解决冲突的过程
- 有效的冲突解决技巧
- 课程背景:
- 据调查,要想成为一名合格的项目经理,需经过至少十年时间的磨练。一个未接受过系统训练的项目经理,其项目管理经验累积直到合格,期间企业需要付出相当的成本,企业重视项目管理人员的培育与成长,但是从技术骨干提升为项目管理人员如何缩短成长周期,如何减少失误,提高效率,加速项目经理成长呢?本课程为企业分忧,为个人指点方向,帮助项目经理在有限的时间内做好角色转换,导入系统化的管理理念,提升任务管理技能。
- 课程收益
- 增进项目经理的管理意识
- 明确项目经理的职责,实现技术到管理的心态转换
- 了解项目管理人员的人际处境和特殊使命
- 提高合作的方法和技巧
- 掌握激励与自我激励的方法
- 第一天
- 一、破冰
- 二、项目经理的胜任力模型-ASK模型与冰山模型
- 项目与项目管理的必要性
- 项目管理对项目经理的挑战
- 管理者通用胜任力
- 项目经理的ASK胜任力模型
- 技术性管理者的短板
- 项目管理知识也是需要更新的
- 项目经理的十种技能
- 三、项目经理如何管理自己
- 项目经理的态度转变
- 项目经理的角色认知
- 项目经理的职业素质
- 项目经理的权力基础及改善途径
- 情商自我测试
- 项目经理的情商训练
- 四、项目经理如何管理团队
- 案例-凤凰劫(视频)
- 何谓团队?
- 团队组建的两种方式:内部调派及外部招聘
- 如何得到团队成员的承诺
- 团队游戏:ABCDE项目
- 分组讨论:项目团队的角色与责任
- 贝尔宾团队成员的九种角色
- 自我测试:你在团队中是何种角色
- 项目团队生命期与项目经理的情境领导
- 责任分配矩阵RAM在团队管理中的应用
- 团队建设的措施:培训、集中办公、激励与奖惩
- 如何激励团队成员
- 基于绩效的团队绩效考核
- 平衡计分卡在项目绩效考核中的应用
- 第二天
- 一、卓有成效的项目相关方管理
- 项目相关方管理案例
- 项目相关方管理的必要性与挑战
- 项目相关方管理流程
- 识别项目相关方的工具
- 编制相关方管理计划
- 项目相关方分析工具与技巧:权力利益方格、权力影响方格、“20-80”原则
- 相关方参与评估矩阵
- 管理相关方参与的技巧
- 二、跨部门沟通挑战与技巧
- 团队沟通游戏
- 如何选择正确的沟通方式
- 向上沟通的技巧
- 向下沟通的技巧
- 平级沟通的技巧
- 沟通障碍的来源及其解决
- 马斯洛的需求层次理论对沟通的作用
- 三、有效的冲突解决技巧
- 案例分析:鲶鱼效应
- 如何解决团队冲突
- 高效会议组织及实施的技巧
- 案例:两头驴子的故事
- 项目团队冲突的来源
- 如何看待团队中的冲突
- 案例:鲶鱼效应
- 冲突可以是有益的
- 解决冲突的过程
- 有效的冲突解决技巧
- 处理冲突的五个误区
- 课程总结与分享
- 处理冲突的五个误区
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